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Washington, D.C. – For the second straight year, the U.S. Postal Service reached a 95 percent on time performance score for overnight delivery of First-Class Mail. The assessment, which is measured independently by IBM Consulting Services, was announced today during the agency's Board of Governors meeting in Sarasota, FL. 

This first quarter measurement for fiscal year 2005 also cites 90 percent for two-day and 86 percent for three-day delivery, according to Postmaster General Jack Potter. This period included the holiday mailing season and four back to back hurricanes which prompted great transportation challenges. Residential Customer Satisfaction scores are steady at 93 percent for the third consecutive year. 

Since 1775, the Postal Service has connected friends, families, neighbors and businesses by mail. It is an independent federal agency that visits 142 million homes and businesses every day and is the only service provider delivering to every address in the nation. The Postal Service receives no taxpayer dollars for routine operations, but derives its operating revenues solely from the sale of postage, products and services. 

With annual revenues of more than $69 billion, it is the world’s leading provider of mailing and delivery services, offering some of the most affordable postage rates in the world. The Postal Service delivers more than 46 percent of the world’s mail volume—some 206 billion letters, advertisements, periodicals and packages a year—and serves seven million customers each day at its 37,000 retail locations nationwide. 

February 17, 2005

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